WhatsApp + Bitrix24
Your clients talk on WhatsApp. Keep those chats in your company.
WhatsApp Business connected to the CRM. Every chat saved to the right client and deal, visible to managers, safe when an agent leaves.
Hi, I saw the 3BR in Dubai Hills on Property Finder. Is it still available?
Hi Rahul, yes it is. Can you view it tomorrow at 5pm?
5pm works. Can my wife join by video?
Of course. I'll send the location now.
Chat saved to deal · Viewing created for 17:00
The risk today
Your best leads live in personal phones.
Today
- Chats in agents' personal WhatsApp
- Managers can't see what was promised
- Agent leaves, client goes with them
- No record of who replied, or how fast
With Digitalz
- Chats inside Bitrix24, on the deal
- Managers see every conversation
- History stays with the company
- Response time measured automatically
What we set up
WhatsApp that works like part of your sales process.
New chat = new lead
A message from an unknown number creates a lead with the source WhatsApp.
Routed to the right agent
Existing clients go to their agent, new ones by your rules.
Automatic confirmations
Viewing confirmations and reminders sent from the deal stage.
Manager visibility
Open any client and read the whole conversation.
Response time
See who answers fast and who leaves clients waiting.
Consent tracked
Marketing consent stored on the contact, for PDPL-friendly campaigns.
In short
Digitalz connects WhatsApp Business to Bitrix24 for UAE companies, so client chats are stored in the CRM on the contact and deal, owned by the company and visible to managers.
Straight answers
Questions we hear every week
Can WhatsApp be connected to Bitrix24?
Yes. WhatsApp Business can be connected to Bitrix24, so client chats appear in the CRM, linked to the contact and deal. Agents reply from the CRM or the Bitrix24 mobile app, and managers can see the conversations.
What happens to WhatsApp chats when an agent leaves?
When WhatsApp runs through the company CRM, the chats belong to the company. You reassign the client to another agent and the full conversation history is still there.
Can we send WhatsApp messages automatically?
Yes, within WhatsApp rules. Viewing confirmations, reminders and follow-ups can be triggered from deal stages using approved message templates. Marketing messages need the client's consent.
Do agents need to stop using their phones?
No. Agents keep working from their phone through the Bitrix24 app. The difference is that the conversation is stored in the company CRM, not in a personal WhatsApp.
Next step