STAQ · Operations automation platform
Automate the work between your systems, equipment and people.
One platform for workflows, maintenance, equipment, field service, production operations, IoT and AI. Implemented in the UAE by Digitalz.
- SensorElevator L-04: door motor current above limit
- STAQEvent matched to asset L-04, Tower B
- AILikely door drive wear. Priority: high
- STAQService request SR-5120 created
- STAQAssigned to nearest certified engineer
- EngineerOn site. NFC tag confirmed
- EngineerRepaired. Checklist done, 2 photos
- STAQSLA met (56 min). History updated
The core idea
From event to action.
Something happens. STAQ starts the right process, with the right people, and records the result.
- 01
Machine reports a problem
A sensor, a system, a customer call or an employee message.
- 02
STAQ detects the event
Matched to the exact asset, site and contract.
- 03
AI and process logic understand it
Problem classified, priority set, history checked.
- 04
Maintenance request is created
With all context attached. No phone calls needed.
- 05
Engineer is assigned
By skills, location, workload and SLA.
- 06
Engineer gets instructions
Mobile work order with checklist and previous repairs.
- 07
Work is completed
Steps ticked off on the phone, on site.
- 08
Proof is captured
Photo, NFC or QR confirmation that the job was done here.
- 09
SLA and result recorded
Time to respond, time to fix, parts, notes.
- 10
Management sees the result
Live dashboards, no reports to chase.
What STAQ manages
One platform instead of WhatsApp groups, Excel and phone calls.
Workflows
Any process with steps, owners, deadlines and approvals.
Maintenance and repair
Requests, work orders, preventive schedules, history.
Equipment
One registry for every asset, with documents and QR/NFC tags.
Field service
Dispatching and mobile work for technicians and contractors.
Production operations
Incidents, quality checks and equipment events on the floor.
IoT signals
Sensor data that starts processes, not just dashboards.
AI automation
AI that classifies, assigns and starts the work.
Integrations
Can be integrated with ERP, MES, SCADA, CRM and APIs.
Dashboards and SLA
Response time, fix time and workload, live.
In the field
Your engineers carry the process in their pocket.
Mobile work orders with checklists, previous repairs and AI hints. On-site confirmation with NFC or QR. Photos as proof. No paper, no "I'll send the report later".
- Checklists that can't be skipped
- NFC / QR proof of presence
- Photo evidence attached to the job
- SLA timer visible to the engineer
- ✓NFC tag scanned on site09:58
- ✓Check door sensor alignment
- ✓Inspect door motor and belt
- Test 10 full cycles
- Photo after repair
Where STAQ is used
Start from your use case.
Scale
Start with one process. Expand when it works.
"Control elevator maintenance" is a great first project. Then: all service teams, all equipment, more sites, production, other departments, even several companies in a group.
One process
One team, one type of equipment, clear success criteria.
All service teams
Same platform, more teams and contractors.
All equipment and sites
Every asset, every facility, one registry.
Whole company
Production, quality, IT and admin processes.
Using n8n or Zapier?
Automation doesn't stop at the API.
Tools like n8n are great at connecting apps. STAQ is built for processes where people, equipment and verification are involved.
In short
Digitalz implements STAQ for equipment maintenance, field service and operational automation in the UAE. STAQ connects AI, employees, equipment, IoT signals and business software into controlled workflows.
Straight answers
Questions we hear every week
What is STAQ?
STAQ is a unified platform for operational automation. It manages workflows, equipment, maintenance, field teams and production processes, receives signals from IoT devices and business systems, and uses AI to start and run processes. Digitalz implements STAQ in the UAE.
What can STAQ automate?
Anything that starts with an event and needs people to act: a breakdown, a customer complaint, a sensor alarm, a scheduled inspection, a production incident. STAQ creates the request, assigns the right person, gives them a mobile checklist, captures proof and records the result.
Does STAQ work with our existing systems?
STAQ can be integrated with ERP, MES, SCADA, CRM and other business applications through APIs and connectors. We confirm what is possible for your systems during the first workshop.
How do we start?
With one process. For example: control elevator maintenance, or inspections in one facility. When it works, we expand to more teams, equipment, sites and departments.
Next step
Pick one process. We'll automate it first.
Tell us where work gets stuck today. We'll show you what it looks like in STAQ.