Elevator Maintenance
Run your elevator service team from one system.
Every elevator. Every request. Every engineer. Every visit.
- ✓NFC tag scanned on site09:58
- ✓Check door sensor alignment
- ✓Inspect door motor and belt
- Test 10 full cycles
- Photo after repair
How it works today
Too many phone calls between a breakdown and a fix.
And management only hears about it when the report arrives, days later.
Customer calls or sends WhatsApp
"The lift in Tower B is stuck again."
Dispatcher searches for the elevator
Which building, which unit, which contract?
Someone calls an engineer
Then another one, because the first is busy.
Engineer visits the building
Nobody in the office knows when, or what was done.
Report arrives later
History stays fragmented across paper, chats and Excel.
With STAQ
A controlled process from call to closed job.
- 01
Customer, sensor or call
QR form, phone, messenger or monitoring system.
- 02
Elevator identified
Exact unit, building, contract and history.
- 03
Service request
Priority and SLA set automatically.
- 04
Engineer assigned
By area, skills and workload.
- 05
Mobile work order
Instructions, checklist and previous repairs.
- 06
On-site verification
NFC or QR scan on the elevator.
- 07
Checklist and repair
Steps ticked off, parts recorded.
- 08
Photo evidence
Before and after, attached to the job.
- 09
Customer confirmation
Customer notified and asked to confirm.
- 10
Service history
Every visit and part, per elevator.
- 11
Management dashboard
SLA, repeat failures, engineer performance.
Built in
Everything an elevator service team needs.
QR
Customers report; engineers identify the unit.
NFC
Proof the engineer was at the elevator.
Mobile checklists
Monthly service and repair steps.
Photo evidence
Attached to every job.
SLA tracking
Response and fix time per contract.
Recurring maintenance
Monthly visits planned automatically.
Incident management
Breakdowns, entrapments, urgent calls.
Equipment history
Every elevator's full record.
With sensors
When the elevator reports a problem, the repair starts automatically.
If your elevators have sensors or a monitoring system, STAQ turns an abnormal reading into a service request and alerts the right team, before the customer calls.
IoT and monitoring- SensorElevator L-04: door motor current above limit
- STAQEvent matched to asset L-04, Tower B
- AILikely door drive wear. Priority: high
- STAQService request SR-5120 created
- STAQAssigned to nearest certified engineer
- EngineerOn site. NFC tag confirmed
- EngineerRepaired. Checklist done, 2 photos
- STAQSLA met (56 min). History updated
In short
Digitalz implements STAQ as elevator maintenance software for elevator companies, facility managers and building operators in the UAE: service requests, engineer dispatch, mobile work orders, QR/NFC verification, photo evidence, SLA tracking and equipment history.
Straight answers
Questions we hear every week
What software can manage elevator maintenance?
Elevator maintenance needs software that knows every elevator, its contract and history, takes requests from customers and sensors, dispatches engineers, and proves visits with QR, NFC and photos. Digitalz implements this on STAQ for elevator companies and building operators in the UAE.
Can a customer report a breakdown without calling?
Yes. A QR code in the elevator or lobby opens a short form. The request is linked to that exact elevator, gets a priority and reaches the dispatcher or engineer immediately.
How do we prove an engineer visited the site?
The engineer scans an NFC tag or QR code on the elevator to start the job and adds photos at the end. Time and location of the visit are recorded on the work order.
Can sensors start a service request automatically?
Yes, if your elevators have sensors or a monitoring system. When an abnormal condition is detected, STAQ creates the request and alerts the right team without anyone calling.
Next step
Let's put every elevator in one system.
Start with one region or one contract. Expand when it works.