Field Service Management
Your office should know what happens in the field.
Requests, dispatching, engineers and mobile work in one system. With proof, SLA and reports that write themselves.
- ✓NFC tag scanned on site09:58
- ✓Check door sensor alignment
- ✓Inspect door motor and belt
- Test 10 full cycles
- Photo after repair
Who it's for
Companies with technicians and mobile teams.
- Elevator companies
- HVAC
- Facility management
- Industrial service
- Equipment service
- Utilities
- Maintenance contractors
How it works
From request to report, on one screen.
- 01
Request
From a customer, sensor or your team.
- 02
Dispatch
Right technician by area, skill, schedule.
- 03
Mobile job
Checklist, asset info, instructions.
- 04
Proof
Photos, NFC or QR, signature.
- 05
Report
SLA and results, live in the office.
What you manage
Everything between the office and the site.
Requests
One queue for every channel.
Dispatching
Rules instead of phone calls.
Engineers
Skills, areas, workload.
Schedules
Planned and urgent work together.
Checklists
Standard work, every time.
Location context
Site and asset where appropriate.
Photos
Evidence on every job.
SLA
Measured, not guessed.
In short
Digitalz implements field service management on STAQ for UAE companies with technicians: request intake, dispatching, mobile work orders, checklists, photo and NFC/QR proof, SLA tracking and real-time reporting.
Straight answers
Questions we hear every week
How can I automate field service teams?
Move requests, dispatching and job reports into one system. Requests are created automatically, assigned to a technician by rules, completed with a mobile checklist and photos, and reported in real time. Digitalz implements this on STAQ.
Which industries is it for?
Elevator companies, HVAC, facility management, industrial and equipment service, utilities and maintenance contractors. Any company with technicians or mobile teams.
Can technicians work without good internet?
Field conditions vary. We confirm how the mobile workflow behaves on your sites during the pilot and design checklists accordingly.
Next step