IP telephony · UAE
Every business call, recorded in your CRM.
IP telephony for UAE companies, connected to Bitrix24. Calls logged on the client, recordings saved, missed calls turned into tasks, and every call linked to the ad that brought it.
Before and after
Phone calls are where most leads get lost.
Today
- Calls on personal mobiles, no record
- Missed calls nobody calls back
- No idea which ad made the phone ring
- Managers can't hear what was promised
With Digitalz
- Every call logged on the client card
- Missed call becomes a task with a deadline
- Call tracking by campaign and source
- Recordings available to managers
What we set up
Telephony that works as part of your sales process.
Click to call
Agents call from the CRM card or the mobile app, on the company number.
Recording and history
Every call and recording on the client, deal and agent.
Missed-call tasks
No missed call stays unanswered: the CRM creates a task.
Call tracking
See which campaign, portal or page generated each call.
Call routing
Existing clients go to their agent, new callers by your rules.
AI call analysis
Transcripts, summaries and script scoring with Bitrix24 CoPilot. AI for sales
How it works
From a ringing phone to a tracked deal.
- 01
Client calls
From an ad, portal or website number.
- 02
Lead created
Source saved automatically.
- 03
Routed
To the right agent or team.
- 04
Recorded
Call and summary on the deal.
- 05
Reported
Calls and revenue per campaign.
In the UAE, voice services are regulated by the TDRA and provided by licensed operators (e& and du). We set up telephony through compliant providers such as CallGear or your operator's SIP service, and confirm the right option for your company.
In short
Digitalz sets up IP telephony for UAE businesses connected to Bitrix24 CRM: CallGear virtual PBX and call tracking or SIP from licensed operators, call recording, missed-call tasks, call routing and AI call analysis.
Straight answers
Questions we hear every week
Is IP telephony legal for businesses in the UAE?
Yes, through licensed providers. In the UAE, voice services are regulated by the TDRA and offered by licensed operators, e& (Etisalat) and du. Business telephony should run through these operators or through services delivered with them. We help you choose a compliant setup for your company.
Can calls be recorded and saved in the CRM?
Yes. With CallGear or a SIP connection, calls are logged on the client card in Bitrix24, recordings are attached, and missed calls become tasks for the responsible person.
What is CallGear?
CallGear is a cloud communications platform with a virtual PBX, call tracking, call recording and end-to-end analytics. Its Bitrix24 app creates leads and tasks from calls, shows call history and links each call to the advertising source that brought it.
Can we track which ads bring phone calls?
Yes. Call tracking assigns numbers to channels or campaigns, so each call in the CRM shows whether it came from Google Ads, Meta, a portal or your website. Combined with CRM deals, you see which campaigns bring revenue, not just calls.
Do agents need desk phones?
No. Agents can call from the browser or the mobile app, and calls still go through the company number and are recorded in the CRM.
Next step