Operations & Maintenance
Know what happened. Know who is responsible. Get it fixed.
Equipment, maintenance, field teams and production processes, in one controlled system. Built on STAQ, implemented by Digitalz.
- SensorElevator L-04: door motor current above limit
- STAQEvent matched to asset L-04, Tower B
- AILikely door drive wear. Priority: high
- STAQService request SR-5120 created
- STAQAssigned to nearest certified engineer
- EngineerOn site. NFC tag confirmed
- EngineerRepaired. Checklist done, 2 photos
- STAQSLA met (56 min). History updated
Today vs. tomorrow
Your team is doing this manually today. We can automate it.
Today
- Repair requests in WhatsApp groups
- Dispatchers calling engineers one by one
- Maintenance schedules in Excel
- Equipment history scattered or lost
- Reports arrive days later, if at all
With Digitalz
- Every request logged, with the exact asset
- Engineer assigned automatically by rules
- Preventive maintenance created on schedule
- Full history per asset, one tap away
- Live dashboard: SLA, workload, results
Use cases
Where we start.
Why it matters
Less downtime. Fewer calls. Clear responsibility.
Faster fixes
Requests reach the right engineer immediately, with the asset history attached.
Proof of work
NFC, QR and photos show the job was really done, on site.
Numbers you can trust
SLA, repeat failures and contractor performance, measured.
In short
Digitalz automates operations and maintenance for UAE companies with STAQ: equipment registry, maintenance and repair requests, field service, IoT-triggered workflows and AI automation.
Straight answers
Questions we hear every week
What is operations automation?
It means the routine work around equipment, maintenance, inspections and field teams runs as a controlled process: requests are created automatically, assigned to the right person, done with a checklist, confirmed with proof and reported, instead of being handled by phone calls, WhatsApp groups and Excel.
Which companies is it for?
Companies with equipment and people who maintain it: elevator and HVAC service, facility management, building operators, manufacturing, utilities, hospitality and any company with field technicians or contractors.
Which platform do you use?
We implement STAQ, a platform for workflows, maintenance, field service, IoT and AI automation. It starts with one process and grows to the whole company.
Next step